Frequently Asked Questions
What is the Giftory Forever Rose?
It is a decorative red keepsake rose with a gold-tone stem, presented with a red gift box and matching gift bag.
What comes with the order?
The Giftory Forever Rose set includes the decorative rose, presentation box, and matching gift bag.
Can I add a gift message?
Yes. The product page includes an optional gift-message field.
Where do you deliver?
We ship within Morocco and internationally to supported destinations. Shipping availability is confirmed at checkout.
How long does delivery take?
Estimated delivery is 5 days. Timing can vary slightly by destination, carrier, customs, or circumstances outside our control.
How much is shipping?
Current shipping rates are $3.49 USD within Morocco and $18.99 USD for international / Rest of World destinations. The amount shown at checkout is the rate that applies to your order.
Can I track my order?
When tracking is available for your shipment, you will receive the tracking link or tracking details with your shipping confirmation. You can also visit our Track Order page for help.
What if my order arrives damaged or incorrect?
Contact Giftory as soon as possible with your order number and clear photos so we can review the issue and help with the next step.
What is the returns policy?
Please review our Returns & Refunds page before returning anything. Contact Giftory first so we can confirm the correct return instructions.
How do I contact Giftory?
Use the Contact page for product, shipping, return, or order questions. Include your order number when asking about an existing order.