30-Day Returns
You may request a return within 30 days of receiving your order.
Return eligibility
To be eligible for a return, the item should be unused, in its original condition, and returned with the original packaging where possible. Proof of purchase may be required.
How to request a return
Please contact Giftory through our Contact page before sending anything back. We will confirm the return instructions and return address.
Damaged or incorrect items
If your order arrives damaged or you receive the wrong item, contact us as soon as possible and include your order number and clear photos so we can review the issue.
Refunds
Once an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method. Processing times may vary depending on your payment provider.
Return shipping
Return shipping costs are the customer's responsibility unless the item is damaged, incorrect, or applicable law requires otherwise.
This policy does not limit any rights you may have under applicable consumer protection law.